How to remove "Congratulations Dear Amazon Customer" virus: Full guide

Category: Phishing/Scam Damage: Medium Data added: September 24, 2021

"Congratulations Dear Amazon Customer" virus is malicious email spam that every customer can get in their mail. The messages have bogus website claims in their text and links and docs (Microsoft Office, PDF, JavaScript, etc.) that supposedly inform the user that more data can be found by clicking on them. The hyperlink itself leads users to the phishing website.

What is "Congratulations Dear Amazon Customer" virus?

The name given to this scam does not really mean that someone from a company with the same name as "Congratulations Dear Amazon Customer" virus is contacting you. Scammers who run phishing and scams this way want to put the user's guard down. You may believe that you are being written by a known company and click on the link attached to the email. The text of the letter can be changed at the wish of the scammers.

Everything looks real. As soon as the user clicks the link, the scammers will immediately control your PC, steal all essential data, and further spread viruses.

Name "Congratulations Dear Amazon Customer" virus
Type Phishing/Scam
Damage Medium
Alternative Name "Congratulations Dear Amazon Customer" virus
Detection Names BitDefender (Malware)
Symptoms Fake error messages, fake system warnings, pop-up errors, hoax computer scan.
Distribution Methods Compromised websites, rogue online pop-up ads, potentially unwanted applications.
Attack Consequences Loss of sensitive private information, monetary loss, identity theft, possible malware infections.

About "Congratulations Dear Amazon Customer" virus attack

Regardless of why the user opened the file or link in the email, hackers will compromise his computer. As a result, all of the user's credentials will become available to fraudsters. Installed applications, used applications, antiviruses, logins/passwords for social networks can all be stolen and sent to the hackers' command server.

More danger arises if hackers can steal your online banking data, and then fraudsters can quickly get hold of all your funds.

How to avoid setting "Congratulations Dear Amazon Customer" virus?

Do not try to open suspicious emails or attachments and links in such emails. Malware can also spread through unreliable download sites, illegal tools, and fake software.

Always use official and trusted sites where you want to make a download. To keep your device safe, install and update a reliable antivirus like AVarmor. The software will regularly scan your PC system and remove all threats and problems.

How to remove phishing/scam by "Congratulations Dear Amazon Customer" virus? Step by step guide

If you do not have the skills to remove "Congratulations Dear Amazon Customer" virus manually, it is better to entrust this procedure to the anti-virus program AVarmor. Note that manual removal of threats requires advanced PC skills.

Method 1: Remove "Congratulations Dear Amazon Customer" virus with AVarmor

AVarmor is a tool that removes malware. The utility helps users remove phishing/scam like "Congratulations Dear Amazon Customer" virus, as well as various malware from their computers. The utility has a simple and user-friendly interface, as well as powerful mechanisms to protect your entire PC system.

  1. Download and install AVarmor.
  2. After completing the download process, run the tool, agreeing with its settings. Before that, you should close all extraneous programs on your PC.
  3. The utility will start its work, and the user needs to click the 'Scan' button for malware.
  4. Once the scan is complete, a list of dangerous objects found will be generated.
  5. Remove all of the threats found.
  6. Once the cleanup is finished, restart your PC.

Method 2: Remove "Congratulations Dear Amazon Customer" virus from browsers

Now let's look at how to remove "Congratulations Dear Amazon Customer" virus in the most popular browsers.

Mozilla Firefox

Dangerous extensions need to be uninstalled:

  1. Open Mozilla Firefox and click on Menu.
  2. Go to Add-ons.
  3. Choose "Congratulations Dear Amazon Customer" virus and click on Remove.

Reset the homepage

  1. Click on the three horizontal lines at the top right of the screen to open the Menu.
  2. Go to Preferences.
  3. In this area, select your preferred home page.

Clear the cookies with the site data

  1. We go to the Menu, where we select Preferences.
  2. Now we need the Privacy and Security section.
  3. Find the Cookies and Site Data section.
  4. Click on Clear Site Data.
  5. Restart Firefox.

Reset Settings

  1. Open Firefox.
  2. In the upper right corner, click on the Menu to go to Help.
  3. Now select Troubleshooting Information.
  4. A new window will appear where you need to click on Refresh Firefox.
  5. Confirm the action.

Google Chrome

Dangerous extensions need to be uninstalled:

  1. Open Chrome.
  2. Click on Menu to select More Tools.
  3. Then go to Extensions.
  4. A new window will appear with all installed extensions.
  5. Uninstall the suspicious plugin related to "Congratulations Dear Amazon Customer" virus.

Clear the cookies with the site data

  1. Go to the Menu and click on Settings.
  2. Go to Privacy & Security to select Clear browsing data (Browsing history, Cookies, cached images/files).
  3. Click on Clear data.

Reset the homepage

  1. Go to the Menu to select Settings.
  2. Look for a suspicious site that is in the On Launch section.
  3. Click Open a specific or set of pages, find Delete.
  4. Reload the browser.

Reset Settings

  1. Go to Menu to select Settings.
  2. Navigate to Advanced.
  3. Go to Reset & Clear.
  4. Click Restore Defaults.

Internet Explorer

Dangerous extensions need to be uninstalled:

  1. Select the 'gear' sign of Internet Explorer on the right side of the screen.
  2. Go to 'Manage extensions'.
  3. Look at all the recently installed suspicious extensions; among them is "Congratulations Dear Amazon Customer" virus.
  4. Choose it and delete it.

Reset Settings

  1. Click Internet Explorer to open the browser.
  2. Click the gear icon to select Internet Settings.
  3. A new window will appear where we need the Advanced tab.
  4. Now click on Reset.
  5. Confirm your actions.

Microsoft Edge

Dangerous extensions need to be uninstalled:

  1. Select Menu.
  2. Find Extensions.
  3. In the list, select an extension, click the gear sign, where you choose Uninstall.
  4. Find the Phishing & Scam and uninstall it.

Clear the cookies with the site data

  1. We go to the Menu, where we select Privacy and Security.
  2. Now we need the Clear Browser Data section to select the categories that we want to clear.

Reset the homepage

  1. Click on the menu icon to go to Settings.
  2. Locate the On startup section.
  3. Click Disable on the suspect domain.

Reset Settings

  1. Press Ctrl+Shift+Esc to open the Task Manager.
  2. Click on Details.
  3. Go to the bottom of the page, where you need to find every entry named Microsoft Edge. Right-click on each of them and select End Task.

Safari

Dangerous extensions need to be uninstalled:

  1. Click the Safari sign.
  2. Go to Preferences...
  3. A new window will appear where you need to select Extensions.
  4. Select the unwanted extension and click Uninstall.

Clear the cookies with the site data

  1. Click on the Safari sign and select Clear history...
  2. A dropdown menu will appear under Clear, where you have to select all the history.
  3. Confirm your selection.

Reset Settings

  1. Click on the Safari sign to select Settings...
  2. Click on the Advanced tab.
  3. Tick the Show Develop menu.
  4. Next, click Develop and select Empty Caches.

Bottom line

"Congratulations Dear Amazon Customer" virus is a scam and phishing by unscrupulous hackers who use fake "Congratulations Dear Amazon Customer" virus like alerts. The problem with PC blocking is the malware that got into your system. Use our tips to help fix this situation. Do not visit malicious/suspicious sites, do not click on links/documents that come to your email from unknown senders. If you're having trouble, use AVarmor to defeat "Congratulations Dear Amazon Customer" virus for an ideal.

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